Contact & Bookings

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Contact details

0771 434 6371
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77 Newmarket Rd, Norwich NR2 2HW
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Opening hours

Friday 9:00-18:00
Saturday 9:00-14:00
Sunday to Thursday by appointment only

Enquiries

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FAQs

What qualifications do the physiotherapists at Ellie Yuen Physiotherapy clinic hold?
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Registered Physiotherapist under the Health & Care Professions Council (HCPC)

Fully qualified member of the Chartered Society of Physiotherapy (MCSP)

Affiliated member of Pelvic Obstetric & Gynaecological physiotherapy (MPOGP)

Member of Acupuncture Association of Chartered Physiotherapists (AACP)

Certified Mummy MOT practitioner

ITEC Level 3 Sport Massage therapist

What should I expect during my first appointment at Ellie Yuen Physiotherapy clinic?
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During your first appointment at Ellie Yuen Physiotherapy clinic, Ellie will conduct a thorough assessment of your condition to determine the best course of treatment. This may include a physical examination, discussion of your medical history, and questions about your symptoms and goals.

During your first appointment at Ellie Yuen Physiotherapy clinic, Ellie will conduct a thorough assessment of your condition to determine the best course of treatment. This may include a physical examination, discussion of your medical history, and questions about your symptoms and goals.

Does Ellie Yuen Physiotherapy clinic offer telehealth services?
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Yes, Ellie Yuen Physiotherapy clinic offers telehealth services for patients who are unable to attend in-person appointments. These sessions are conducted via video call, and your physiotherapist will provide you with exercises and advice to manage your condition from home.

What is our cancellation policy?
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To secure your appointment, a 50% deposit of the total appointment fee is required at the time of booking. Please note the following terms:

Non-refundable within 48 hours of your appointment: If you cancel within 48 hours of your scheduled appointment, the deposit will not be refunded.
Cancellation of Package Sessions: If you have a package and cancel within 48 hours, one session will be forfeited.
Proof of Illness: If you wish to request a refund for a cancellation due to illness, you will need to provide appropriate proof (e.g., a doctor’s note).

Your deposit will be credited to your account as account credit. This credit simplifies the process for cancellations and refund requests, ensuring the balance is available for future bookings.